Privacy Policy

Introduction

PEDRO PAULO MARCAL DE OLIVEIRA LTDA ("we," "our," or "us") is committed to protecting your privacy and maintaining the confidentiality of information entrusted to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage our office and administrative support services.

By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

As an office and administrative support services provider, we may collect the following types of information:

• Client Information: Company name, CNPJ, address, and contact details.
• Contact Information: Names, phone numbers, and email addresses of personnel.
• Business Documents: Documents provided for processing, filing, or management.
• Scheduling Information: Calendar entries, appointments, and meeting details.
• Correspondence: Emails, letters, and communications handled on your behalf.
• Payment Information: Billing details and service payment records.

How We Use Your Information

We use the collected information for the following purposes:

• To provide administrative and office support services
• To manage documents and filing systems
• To handle correspondence on your behalf
• To schedule appointments and manage calendars
• To prepare reports and documents
• To communicate with you about services
• To process invoices and payments
• To comply with legal and regulatory requirements

Confidentiality of Client Information

We treat all client information with strict confidentiality. Documents, correspondence, and business information entrusted to us for administrative processing are not shared with unauthorized parties. We implement appropriate measures to ensure that only authorized personnel have access to client materials.

Document Handling

Documents provided for administrative processing, filing, or management are handled securely. We maintain appropriate organizational systems and access controls. Documents are returned to clients upon request or upon completion of services, unless retention is required for legitimate business or legal purposes.

Correspondence Management

When handling correspondence on behalf of clients, we maintain confidentiality of all communications. Emails, letters, and messages are processed according to client instructions and are not disclosed to third parties without authorization.

Scheduling & Calendar Information

Calendar and scheduling information is maintained confidentially. Appointment details, meeting information, and contact schedules are used only for the purpose of providing scheduling services and are not shared with unauthorized parties.

Data Entry & Processing

Information processed through data entry services is handled with care and accuracy. We implement appropriate quality controls and maintain confidentiality of all data processed on behalf of clients.

Data Security

We implement appropriate security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. Documents and electronic files are stored securely with access limited to authorized personnel. We use secure systems for electronic communications and data storage.

Data Retention

Service records and client information are retained for the periods required by Brazilian commercial and tax regulations. Documents provided by clients are retained according to service agreements and returned or securely disposed of upon completion of services or at client request.

Information Sharing

We do not sell, trade, or rent your information to third parties. We may share your information only in the following circumstances:

• With third parties on your explicit instruction
• With service providers who assist our operations (under confidentiality agreements)
• With tax authorities for fiscal compliance
• When required by law or legal process
• To protect our legal rights

Your Rights

In accordance with Brazilian data protection laws (LGPD - Lei Geral de Proteção de Dados), you have the right to:

• Access your personal data held by us
• Request return of your documents and files
• Request correction of inaccurate information
• Request deletion of your data (subject to legal requirements)
• Request information about how your data is processed
• Withdraw consent for data processing
• File a complaint with the National Data Protection Authority (ANPD)

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or regulatory requirements. Significant changes will be communicated to clients. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your information, please contact us: